Crosspoint

CrossPoint is a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the mid-market and education sectors. With offices in Australia and internationally in Manilla and Singapore, supported by Tier 1 partnerships across major vendors and distributors and a highly skilled professional team, CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services and great client experience.

We are seeking an experienced Field Systems Engineer to join our Service Delivery Team based in Perth.

Key Responsibilities

• Provide a range of ICT managed services to CrossPoints' clients including server, network, user support, systems maintenance, and project work involving end-to-end IT solutions.
• Take primary responsibility for the on-site and remote delivery of ICT managed services to selected CrossPoint clients, in consultation with CrossPoint account managers and Senior Engineers.
• Contribute to the delivery of projects on client sites with the senior engineers and account managers.
• Assist the CrossPoint Service Desk with Level 1, 2 & 3 ICT support services to CrossPoint clients.

Benefits of this role include:

• Challenging technical role with diverse technology solutions across multiple platforms.
• Opportunity to utilise your technical skillset to assist in delivering client outcomes.
• Opportunity to work with highly skilled senior systems engineers and solution architects to design and deliver end-to-end IT solutions and projects.
• Opportunity to expand your technical knowledge and experience, develop your industry skills, and ultimately your career.
• Opportunities for a variety of experiences including client site, remote and project work.

Professional Skills and Experience Requirements:

• 3+ years' experience on a Service Desk
• 2+ years' experience in providing field engineering, network and end-user support.
• Ability to manage and support Microsoft environments including Windows 7-10, Microsoft Windows Server 2008 R2 / 2012 R2 / 2016 / 2018 and Microsoft Exchange Server, including Exchange Server 2013, 2016 and Office365.
• Well developed Active Directory and Group Policy management and administration skills.
• Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing.
• Ability to manage and support Apple environments, including macOS, iOS.
• Experience in supporting and maintaining backup solutions. Knowledge of Veeam and ShadowProtect well regarded.
• Experience in virtualisation technologies such as VMware (vSphere 5/6) and Hyper-V and cloud-hosted server platforms, e.g. Azure, Amazon.
• Experience in virus protection and remote access solutions.
• Experience in managing security appliances is highly desirable.
• ITIL awareness and understanding.
• Industry certifications including MCSA (with progress towards MCSE), CCNA, VCP, etc. highly regarded and preferred
• Previous Managed Services experience in the SME sector.

Personal Attributes:

• Takes ownership for the delivery of required outcomes.
• Client-focused, with a commitment to excellent customer service and high-quality service delivery.
• Exceptional communication and presence.
• Excellent problem solving and troubleshooting skills.
• Excellent verbal and written communication skills, with the ability to liaise effectively with client representatives at all levels.
• Well-developed time management skills and ability to multi-task.
• Able to work as part of a team, as well as being able to work unsupervised.