Field Engineer

Managed Services · Perth, Western Australia
Department Managed Services
Employment Type Full-Time
Minimum Experience Experienced

CrossPoint is a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the mid-market and education sectors. With offices in Australia and internationally in Manilla and Singapore, supported by Tier 1 partnerships across major vendors and distributors and a highly skilled professional team, CrossPoint has a reputation for delivering independent consulting advice, high-quality technical services and great client experience.

We are seeking an experienced Field Systems Engineer to join our Service Delivery Team based in Perth.


Key Responsibilities

  • Provide a range of ICT managed services to CrossPoints' clients including server, network, user support, systems maintenance, and project work involving end-to-end IT solutions.
  • Take primary responsibility for the on-site and remote delivery of ICT managed services to selected CrossPoint clients, in consultation with CrossPoint account managers and Senior Engineers.
  • Contribute to the delivery of projects on client sites with the senior engineers and account managers.
  • Assist the CrossPoint Service Desk with Level 1, 2 & 3 ICT support services to CrossPoint clients.

Benefits of this role include:

  • Challenging technical role with diverse technology solutions across multiple platforms.
  • Opportunity to utilise your technical skillset to assist in delivering client outcomes.
  • Opportunity to work with highly skilled senior systems engineers and solution architects to design and deliver end-to-end IT solutions and projects.
  • Opportunity to expand your technical knowledge and experience, develop your industry skills, and ultimately your career.
  • Opportunities for a variety of experiences including client site, remote and project work.


Professional Skills and Experience Requirements:

  • 3+ years' experience on a Service Desk
  • 2+ years' experience in providing field engineering, network and end-user support.
  • Ability to manage and support Microsoft environments including Windows 7-10, Microsoft Windows Server 2008 R2 / 2012 R2 / 2016 / 2018 and Microsoft Exchange Server, including Exchange Server 2013, 2016 and Office365.
  • Well developed Active Directory and Group Policy management and administration skills.
  • Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing.
  • Ability to manage and support Apple environments, including macOS, iOS.
  • Experience in supporting and maintaining backup solutions. Knowledge of Veeam and ShadowProtect well regarded.
  • Experience in virtualisation technologies such as VMware (vSphere 5/6) and Hyper-V and cloud-hosted server platforms, e.g. Azure, Amazon.
  • Experience in virus protection and remote access solutions.
  • Experience in managing security appliances is highly desirable.
  • ITIL awareness and understanding.
  • Industry certifications including MCSA (with progress towards MCSE), CCNA, VCP, etc. highly regarded and preferred
  • Previous Managed Services experience in the SME sector.


Personal Attributes:

  • Takes ownership for the delivery of required outcomes.
  • Client-focused, with a commitment to excellent customer service and high-quality service delivery.
  • Exceptional communication and presence.
  • Excellent problem solving and troubleshooting skills.
  • Excellent verbal and written communication skills, with the ability to liaise effectively with client representatives at all levels.
  • Well-developed time management skills and ability to multi-task.
  • Able to work as part of a team, as well as being able to work unsupervised.

Thank You

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  • Location
    Perth, Western Australia
  • Department
    Managed Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced